Front Desk Agent
An AI assistant for your website — fast, simple, and effective.
Why Front Desk Agent?
Your customers expect instant answers, no matter the time of day. Front Desk Agent gives your business a professional, always-on assistant that engages visitors, reduces repetitive questions, and keeps your team free to focus on what matters most.
How It Works
We create and host a lightweight AI agent built around your business. It can:
Answer common customer questions instantly
Guide visitors to the right products, services, or resources
Support your team with quick access to internal info and workflows
Free up staff time by handling repetitive tasks automatically
Format & Timeline
Deployment is fast — most agents are live within a few days. We handle setup, hosting, and updates so you don’t have to worry about the technical side.
Deliverables
Custom-Built Agent
Designed around your unique workflows and needs.
Full-Service Hosting
Fully managed for speed, security, and reliability.
Quick-Win Results
See immediate improvements in response times and team efficiency.
Scalable Foundation
A future-ready foundation that scales as your business expands.
Ideal For
Small businesses exploring AI without a big commitment
Teams cutting down on repetitive customer inquiries
Growing companies needing an “always-on” support presence
Bring your business a 24/7 AI partner—built for you or your customers.
Which Agent is Right for You?
Choosing between Front Desk Agent and Concierge Agent depends on how deeply you want AI integrated into your business.
Side-by-Side Comparison
| Feature / Benefit | Front Desk Agent | Concierge Agent |
|---|---|---|
| Deployment Speed | Fast (live in days) | Structured rollout (weeks) |
| Primary Use Case | Website engagement & FAQs | Internal workflows + advanced customer experiences |
| Customization Level | Light (basic setup, common questions) | Full (built on your content, policies, workflows) |
| Integrations | Website, basic channels | Microsoft 365 (Teams, SharePoint), intranet, apps |
| Hosting | Managed by 365NCC | In your environment or managed by 365NCC |
| Ongoing Optimization | Included (light tuning) | Included (deep tuning, advanced features) |
| Investment Level | Entry-level | Advanced |
| Ideal For | Small businesses, first step into AI | Growing organizations, complex processes, compliance needs |
How to Decide
Choose Front Desk Agent if you want to:
- Add AI to your website quickly
- Reduce repetitive inquiries
- Provide 24/7 customer engagement without heavy investment
Choose Concierge Agent if you want to:
- Build an agent that understands your unique processes and data
- Integrate AI directly into Microsoft 365 or your internal systems
- Automate workflows, policies, and compliance-heavy processes
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